1. Introduction
At Cy Web Designs, we strive to provide high-quality digital products and services. Due to the digital nature of our products, all sales are final, and we do not offer refunds unless explicitly stated in this policy.

This policy explains:
✅ When refunds or cancellations are allowed
✅ How to request a refund if eligible
✅ The terms for subscription-based services

By purchasing from Cy Web Designs, you agree to this Refund & Cancellation Policy.

2. Refund Policy
2.1 Digital Products (Website Templates & Designs)
Due to the instant access and nature of digital products, all template and website design sales are final, and refunds are not provided.

2.2 Exceptions for Refunds
Refunds may be granted only under the following circumstances:
✔ You purchased a digital product, but never received access due to an error on our part.
✔ The digital product is significantly defective and cannot be used as intended.
✔ You were charged incorrectly due to a billing mistake.

📌 Refunds will NOT be issued if:
❌ You change your mind after purchasing.
❌ You do not have the technical knowledge to use the digital product.
❌ You expected features that were not explicitly stated in the product description.
❌ You purchased a website template and later decided you no longer need it.

To request a refund, contact us at info@cywebdesigns.com with proof of the issue.

3. Cancellation Policy
3.1 Subscription-Based Services (Hosting & Maintenance)
If you have purchased a subscription-based service, such as hosting and maintenance, you may cancel at any time, but:
📌 No refunds will be issued for unused time in the billing period.
📌 Your service will remain active until the end of your billing cycle.

3.2 How to Cancel a Subscription
To cancel your hosting or maintenance subscription, you must:
1️⃣ Email us at info@cywebdesigns.com at least 7 days before your next billing date.
2️⃣ Include your full name, email, and subscription details in the request.
3️⃣ Your cancellation will be confirmed via email.

If you cancel after your renewal date, your subscription will remain active until the next billing cycle, and no prorated refunds will be given.

4. Chargebacks & Disputes
If you file a chargeback or payment dispute without contacting us first:
❌ Your access to our services may be revoked.
❌ You will be permanently banned from making future purchases.
❌ We reserve the right to dispute any chargeback with proof of the transaction.

If you experience any issues, please reach out to us first before disputing a charge.

5. Changes to This Policy
We may update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

By continuing to use our services, you accept any policy updates.

6. Contact Information
For any questions or refund/cancellation requests, contact us at:

📧 Email: info@cywebdesigns.com